The Troubleshooters are investigating complaints by some Philadelphia homeowners that their water is getting shut off by mistake. Here's what we found.
Residents say that even after responding and doing everything right, their water is getting turned off.
"I really thought I was doing everything I was supposed to. I got the notices in the mail. I made the appointment," said Bernadette Pitts of Point Breeze. PWD said normally shut off occurs only after multiple notifications have been sent out via mail, by phone, on your bill and in person. And on the day of shut-off, you can expect to see someone.
Rump said the city told her because of low staff, it would be a while before her water was restored. Then she contacted the Troubleshooters.
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