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Travel can be stressful, especially when a problem arises with a flight booking — but the frantic reaction of passengers attempting to rectify an issue is precisely what some scammers have been preying on. Several passengers have recently googled airline contact details, then called the number that appeared as a top result, only to discover too late that they had contacted a scammer.
But how are scammers able to be verified as customer support centres, or airline and travel companies? Warmenhowen said it was possible because of a “fundamental problem” with how Google links a digital entity with a physical person. Manipulating this verification flaw is the second way Warmenhowen suggested the scams were made possible. “To link a real person with a digital entity, Google needs proof that the digital entity is allowed to represent the company.
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