Travelers arriving in the U.K. faced hourslong delays Saturday after a technical problem shut electronic border gates at airports across the country, forcing everyone to have their passports checked manually on what was expected to be one of the busiest travel weekends of the year.
The Home Office, the government agency responsible for immigration and borders, said it was working to correct a “nationwide border system issue," though it provided no details about what caused the problem.
“We are aware of a nationwide border system issue affecting arrivals into the U.K.," the Home Office said in a statement. “We are working to resolve the issue as soon as possible and are liaising with port operators and airlines to minimize disruption for travelers.” Electronic passport gates are automated self-service barriers that are designed to speed up processing of travel documents. Using facial recognition technology, the system verifies a traveler’s identity against the data stored in the chip in their passport.
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