After San Jose resident Debbie Schembri’s brother dies, she cancels her Alaska vacation. Can she get a refund for her airline tickets?
I had tickets on United Airlines to fly from San Jose to Anchorage, Alaska, last summer. In August, my brother died unexpectedly, so we canceled our travel plans.
As of now, I still have not received the refund to my credit cards, even though they say they have refunded me. I have sent numerous emails to all the people listed on your consumer advocacy site, and I continue to get the runaround about waiting for Booking.com to receive responses from the airline. I don’t know where to turn! I’m so frustrated at this point. I hope you can help me.My condolences on your loss.
By the way, excellent job on the self-advocacy. You worked your way up the ladder, first contacting your online agency and then your airline — and you didn’t take “no” for an answer.
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