Celeste Rubanick loses 80,000 Marriott Bonvoy points when she books a hotel in Scotland. Why won't the company restore the points?
Q: I made reservations at the Residence Inn in Edinburgh, Scotland, for two nights using 80,000 Marriott Bonvoy points. I received a notification from Marriott claiming that I used the points for a stay almost three weeks earlier.
I'm uncomfortable with Marriott's assertion that it needed to find the points before returning them. That could happen tomorrow or never. Marriott needs a better system to verify if someone used points for fraudulent purposes. I contacted Marriott on your behalf. In response, Marriott sent an email acknowledging"unauthorized activity" on your account.
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