Carmen Santos thinks she lost her engagement ring in an Enterprise rental. The company looks for the ring and then sends her a $452 bill. Can it do that?
BY CHRISTOPHER ELLIOTT Q: I recently rented a car with Enterprise in Miami. While I was using the vehicle, I lost my engagement ring. I told an employee about it, and he agreed to look for my jewelry.
Two days later, I found my engagement ring at home. Eventually, I received a bill from the Enterprise claims department for $452, for damage done to the car while looking for my ring. I told them I didn't think that was fair. I returned the car exactly as I had picked it up. Can you help me? ─ Carmen Santos, Miami
I'm not saying these charges are bogus. But someone from Enterprise should have apprised you of the extra charges for finding your ring. Unless you told the company,"Do whatever it takes to find the ring; I don't care about the cost" ─ which you didn't ─ Enterprise should have obtained approval before tearing the car apart.
You might have sent a brief, polite appeal to Enterprise in writing, noting that you did not knowingly order the work performed on the car. If the company insisted on charging you, then you could have appealed to one of the Enterprise corporate contacts I list on my website at Elliott.org.
Canada Latest News, Canada Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Gartner: 84% of Enterprise Risk Management Teams Have Overlooked a Third-Party IssueDoes your organization have third-party risk under control? Most companies experienced disruption due to third parties last year, GartnerLegal expert Chris Matlock told cci_compliance recently. Read the article here: ERM Gartner_inc
Read more »
Every Enterprise Saucer Separation In TNGThe USS Enterprise-D's saucer separation was used sparingly in Star Trek: The Next Generation. Here's every time the Enterprise split in two.
Read more »
Rep. George Santos under investigation by House Ethics panelThe House Ethics Committee is launching an investigation into embattled Republican Rep. George Santos. MORE ⬇️
Read more »
George Santos faces ethics investigation from special House committeeRep. George Santos says he is 'fully cooperating' with the House Ethics Committee, which is probing numerous allegations against the freshman Republican.
Read more »