A Reddit user shares his harrowing experience with a tow truck company that demanded payment despite his insurance coverage. The story highlights the importance of being vigilant when dealing with these services and the potential for abuse by some companies.
A Reddit user found himself in a bizarre situation after a tow truck company demanded payment for a service covered by his insurance. His car slid into a ditch due to snowfall, prompting him to call his insurance roadside assistance. A local tow truck company was dispatched to retrieve his vehicle. However, after the car was successfully pulled out of the ditch, the tow truck company called demanding $36 from him, claiming it was an 'out-of-pocket expense' for the service.
When the user explained that his insurance had already covered the cost, the situation escalated. The tow truck worker became aggressive, threatening to return the car to the ditch and charging an additional $125 'waiting fee', even though nobody was waiting on his property. His insurance company eventually paid the $36, but the incident left the user deeply disturbed by the tow truck company's unprofessional conduct.The ordeal wasn't over. The aggressive worker, learning his unique name from online profiles, located his workplace and lodged a complaint against him with his boss. Fortunately, his boss dismissed the complaint. Determined to address this outrageous behavior, the user, following advice from Reddit users, filed complaints with various agencies, including the Better Business Bureau, local towing associations, and the Bureau of Consumer Protection. He also publicly shared his experience and screenshots of the messages with the worker on social media and informed his insurance provider, Allstate, to blacklist the company. The user found Allstate's response to be lacking, as they were unable to provide immediate written proof of payment and failed to follow up on his complaint about the tow company. He urges others to be vigilant when dealing with insurance and tow truck companies, emphasizing the importance of confirming payment details upfront and holding them accountable for agreed-upon terms.
TOWING INSURANCE CUSTOMER SERVICE COMPLAINTS RESOLUTIONS
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