An 11-year-old girl was left in tears after being denied access to a telephone at a Toronto Public Library branch when she was lost. The staff's refusal to assist the child has led to an apology from the library.
The Toronto Public Library is apologizing after staff at a branch in the city’s east end refused to provide a lost child with access to a telephone.Megan Kinch told CP24.com that her daughter Esther was let out from her P.A. Day program a couple of hours early and mistakenly jumped on the eastbound streetcar, instead of the westbound one, to go home.
“I felt helpless because I had asked so many people and no one would help me,” Esther told CP24.com early Monday afternoon. The spokesperson also said that the library would be “reviewing and reinforcing” its staff training protocols to “make sure nothing like this happens again.”
Toronto Public Library Lost Child Library Staff Refusal Apology Child Safety
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