To the surprise of no one who's ever experienced travel woes at Toronto's Pearson International Airport, it has once again ranked near the bottom o...
For 2023, Detroit Metropolitan Wayne County Airport ranked the top spot in passenger satisfaction among mega airports, scoring 800 points. Minneapolis-Saint Paul International Airport ranked second with 796 points, and Harry Reid International Airport ranked third with 787 points.
Surprisingly, overall passenger satisfaction at North American airports managed to improve in 2023 despite the odds stacked against them; from a combination of record-high passenger volumes coupled with a pilot shortage impacting available flights, weather delays, and cancellations, customer satisfaction was up three points on average.
However, Pearson definitely wasn't a contributing factor to the climb, tumbling six points. Back in 2021, Pearson received a much higher score of 780, climbing from its score of 763 in 2020.
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