Broken bins topped the list of common complaints by Torontonians last year, according to new data released by 311.
The call centre fielded nearly half a million service requests in 2023 via phone, web, and mobile app — compiling a municipal metric of resident concerns.
“It’s residents saying to the City, ‘look I’ve contributed, I’ve paid my way , and I should be getting better and improved services.’” The City aims to respond to 80 percent of 311 calls within 75 seconds, which it achieved in 2023. The average speed of answer was 46 seconds, and the average call handling time was less than five minutes.
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