Rogers customers reporting service outages across Canada — via financialpost Rogers RogersOutage Telecom News Internet
Several social media users throughout the day posted photos of busy cafés and restaurants such as Starbucks, where customers had flocked to use free public Wi-Fi.
The outage comes at a sensitive time for Rogers, whose proposed $26-billion merger with Shaw Communications Inc. is being challenged by the Competition Bureau. It also comes as Canadians have increasingly come to depend on telecom networks in the wake of the COVID-19 pandemic. In May 2020, Rogers — which has about 10 million wireless subscribers and 2.25 million retail internet subscribers — told a House of Commons committee that home internet usage was up more than 50 per cent and voice call usage on its wireless network was up 40 per cent as a result of COVID-19 lockdowns. The pandemic also induced a sharp increase in e-commerce spending and digital payments, which rely on online networks.
Vass Bednar, a McMaster University professor who specializes in technology and public policy, said the scope of the outage was a sign of how dominant Canada’s leading telecom providers have become.
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