A TikTok content moderator is suing the social media giant and its parent company, alleging that she suffers from “psychological trauma” because they failed to implement safety measures that are standard in the industry.
A content moderator is suing TikTok and its parent company, alleging that she suffers from “psychological trauma” because they failed to implement safety measures that are standard in the industry.
The suit says she is exposed to posts that include “child sexual abuse, rape, torture, bestiality, beheadings, suicide, and murder.” She is also subjected to conspiracy theories, distortions of historical facts and political disinformation, the suit says. The job description lists “sound coping, emotion regulation, and stress-management skills” as a requirement. It is not clear whether the job description was available when Frazier applied for the job.
The suit alleges that content moderators working for TikTok and its parent company, ByteDance, are at greater risk of suffering from PTSD because the companies have failed to implement “workplace safety measures.” Protocols that other companies and nonprofit groups follow include limiting content moderators’ shifts to four hours. Frazier works for 12 hours, with two 15-minute breaks and an hour for lunch, the suit says.
The National Center for Missing and Exploited Children also encourages companies to mitigate the effects of disturbing images that employees are subjected to by displaying them in black and white, blurring parts of videos, showing videos in smaller resolutions and muting videos, the suit says.
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