A recent citizen satisfaction survey conducted by the Thunder Bay Police Service revealed that 78% of participants are satisfied with police services. However, the survey also highlighted disparities in satisfaction levels among Indigenous community members, who reported lower satisfaction and trust. The results have prompted calls for increased efforts to engage marginalized communities and address underlying biases.
THUNDER BAY – Thunder Bay Police Service Citizen Satisfaction and Trust Survey were presented to the Police Service Board on Tuesday and the results show that 78 per cent of the nearly 2,000 participants are satisfied with the police services in Thunder Bay.
However, the results found that only 12 per cent of the people who took the survey were from the Indigenous community. Thunder Bay Councillor and Police Board Member Kasey Etreni pointed out that she would like to see more of Thunder Bay's multicultural diversity reflected in future surveys. “We also had 12 per cent of people who identified as being Indigenous. And then the overall were people who they identified on the survey as being white. So, I'd really like us to be able to see all the data from all those three groups in our next survey.”“These surveys are always a moment in time," Fleury said. "This was done last year prior to my arrival here and until the beginning of my time here.
Fleury said the survey with help the police service to develop an overall plan with the board and implement it in their strategic plan and action plan.
Thunder Bay Police Citizen Satisfaction Survey Indigenous Communities Bias Diversity
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