'We're leaning on solidarity.'
. For this installment, we spoke with Sondra Holtz, a 911 dispatcher at a 24-hour call center in San Diego.
If you answer “yes” to more questions in The Pandemic Protocol, you are marked higher risk compared to someone who said “no.” We’re trying to get clearer answers on whether or not COVID-19 is a relevant factor in the caller’s circumstance. The challenge is not everybody understands their body or their symptoms.
Some callers worry they have the virus because of what they’ve heard about symptoms. Others may realize the additional questions are linked to the symptoms and then say, “Oh, I don’t have the virus, I tested negative.” Others may ask, “Does this mean I have the virus?” Then some callers take a simple inquiry as an accusation. Of course, we’re not accusing anyone of having anything, but we have to ask about it. Every call has an underlying tone of fear.-related calls.
It was recently Cinco de Mayo and normally we would have a potluck, but now we can’t do that. That was very noteworthy to us because as dispatchers, there’s not much you can do together in a 24-hour call center. Every team bonding experience we have revolves around food. All you can really do is have a potluck, so it was very weird not being able to come together.
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