Third-party Hyatt caller tells woman to cancel SuperBowl weekend reservation abc15
With a hoarse voice, Rachel Mitchell talks about her love for the Buffalo Bills. Before football season kicked off, Mitchell decided she was going all in for the team.
Mitchell says she and her husband joked about the price, saying the hotel likely wanted to reserve rooms for a higher price.Mitchell says the caller stated they were a third-party operator working for Hyatt. The caller told her the hotel was being sold and Mitchell would need to cancel her reservation.
Mitchell did not cancel her reservations. She went to the hotel's website and saw they were still taking reservations, although at much higher rates than what she paid. Mitchell called Hyatt customer service herself. She says no one could verify if the hotel was being sold or not but advised her not to cancel.We reached out to Hyatt.
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