The latest SF Starbucks store to remove cafe seating is the Castro location.
Kyle Trainer, a barista at the location, said he believed Starbucks eliminated seating due to homeless individuals and people with mental illnesses around the neighborhood. He added that Starbucks does not adequately train team members to manage stressful situations and that the chain would rather “remove the seating, close the bathroom and not deal with it.”
“Starbucks [is] attempting to remove the issues of homeless and mental illness from stores,” Trainer said. “Instead of exploring more productive and caring options regarding these issues, they would rather take the easy way out, regardless of how their workers or customers feel.” Zajac identified Starbucks regional manager Niamh Ramirez as the individual who issued the directive to eliminate chairs at the 18th Street location. After several requests, Ramirez declined to comment on this story.
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