Choosing well requires understanding your options – and the advice you’re given about which one to pick.
But in the world that’s coming, AI will help leaders make choices. They might even make choices for them. What does that mean for leaders? To find out,
I sat down with Shawn Bice, the president of products and technology at Splunk, and Nick Beim, a partner at Venrock who focuses on artificial intelligenceRight now, AI still struggles with highly complex decision-making. As Covid swept the world, for example, researchers raced to create AI-driven models that helped doctors diagnose the disease. When those models – hundreds of them – were tested, it turned out that. Not one.
What, then, is the role of leaders in an age of AI? In chess – and other endeavors – human/computer teams outperform both humans and computers operating by themselves. So leaders will need to see computers as their teammates, not potential replacements. That requires them to cultivate two different, but equally critical, sets of abilities. First, Nick explained, leaders “need to develop an additional skill set…to really understand how these systems work.
Second, leaders need to improve their skills at exactly the tasks at which AI will, for the foreseeable future, completely fail. For the foreseeable future, Sean noted, “I just don’t know that machines will ever have emotion.” This means, Nick said, that humans will remain superior to their AI counterparts at creating “holistic understanding” of situations, customers, and people.
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