Tesla Model Y Caught Fire, Total Loss: Owner Demanding Answers via insideevs.com
. The Model Y owner says Tesla customer service would only help him if it involved a roadside assistance situation. Obviously, roadside assistance couldn't help him with a completely burned EV. Malia went on to share that one agent told him on the phone to take the car to a Tesla Service Center. He shared via Teslarati:
“I’ve tried them more than 10 times, but those folks at roadside assistance customer service can’t do anything. One agent I talked to had the audacity to tell me to take my fully burned Tesla to the Tesla recommended servicing center. My car was fully salvaged and a total loss. How in the world am I going to do that?”.
At this point, Tesla hasn't come forward with a statement. All we have to go on is the story as relayed by the Model Y owner, which we have no way of fully substantiating. While it seems pretty clear the Tesla caught fire, the rest of the details are just the owner's words with no counterpoint from any other parties.
Tesla doesn't have a PR department and this wouldn't be the first time an owner shared a story about a lack of communication and confusing interactions. If more details about the story become available, we'll either update this article or write another.
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