Tesla owners reported more problems in their first 90 days of ownership than the other 31 U.S. auto brands included in the new J.D. Power study.
Tesla isn't officially part of the study because it doesn't allow J.D. Power access to customer vehicle registration data. The firm said it decided to profile the electric car maker anyway based on the roughly 1,250 owners it was able to survey, a majority of which owned a Model 3.
"Unlike other manufacturers, Tesla doesn't grant us permission to survey its owners in 15 states where it is required," Doug Betts, president of the automotive division at J.D. Power, said in a statement. "However, we were able to collect a large enough sample of surveys from owners in the other 35 states and, from that base, we calculated Tesla's score."
J.D. Power collects customer registration data from each state. But some states, including Tesla's home of California, require automakers to grant state officials permission to release the data. Tesla's issues, according to Betts, are primarily with production and things such as paint imperfections; poor fit of body panels; trunks and hoods that are hard to open and close; wind noise; and squeaks and rattles.
A driver uses the map navigation feature on a touchscreen control panel just prior to the Tesla Motors Inc. 8.0 software update inside a Model S P90D vehicle in New York, U.S., on Monday, Sept. 19, 2016."These are primarily a result of factory quality," Betts said in an email. "Also, in the area of electric vehicle issues, they do have complaints related to: range lower than expected; range gauge is inaccurate.", which was not part of J.D. Power's report.
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