Telecoms begin to reopen stores, will continue having fewer technicians visit customer homes GlobeBusiness
, the major telecommunications providers say, and some are looking to continue offering these options after quarantine measures are lifted.
Rogers uses a model it calls “assisted self-install,” in which a technician nearby helps the customer install the gear – in one instance, a Rogers technician in New Brunswick climbed a ladder to give an elderly customer living on the second floor of an apartment building instructions through his window.
Street-level stores will open first, followed by those in malls. Kiosks, which pose a particular challenge for physical distancing, are set to open last.BCE Inc. has recently reopened roughly 270 of its Bell Canada, The Source and authorized dealer stores – primarily in Quebec, Ontario, Manitoba and Alberta – and hopes to open another 250 this week as more provinces lift restrictions.
Bell, Rogers and Telus Corp. will all be limiting the number of customers in their stores and either doing away with demo devices or shielding them behind displays, so customers shopping for new phones and tablets will no longer be able to hold them in their hands before buying – at least for now.
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