Complaints about Rogers Communications made up nearly one-quarter of gripes, with a 68-per-cent rise between August, 2023, and July, 2024
The Commission for Complaints for Telecom-television Services saw Rogers Communications take top spot as the most complained about provider, with a 103-per-cent increase in billing complaints.year, fuelled by billing issues and service interruptions, with Rogers responsible for nearly a quarter of overall gripes, according to the industry watchdog.“We’re dealing with a very challenging economic environment,” CCTS Commissioner Howard Maker said.
When customers were unhappy with their service, they struggled to cancel or switch providers. The number of customers reporting that they were unable to cancel a service rose 47 per cent, compared with a 31-per-cent jump last year, with wireless internet and phone users who were unable to transfer services to another provider climbing 25 per cent.
The telecom giant has faced multiple issues recently. Canada’s Competition Bureau launched a lawsuit against Rogers in December, accusing the company of misleading consumers about offering unlimited data under some phone plans. “If the regulator is not going to hold these companies to account, it has to be Parliament, and that has to be done through legislation, by putting in stricter conditions on providers,” he said.
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