Telecom complaints in Canada have decreased, but disclosure issues and bill problems still top list: report

A new report found that complaints from Canadian telecom and TV customers decreased 26% between Aug. 1, 2021 and Jan. 31, 2022 compared with the same period a year earlier

Complaints from Canadian telecom and TV customers decreased 26 per cent between Aug. 1, 2021 and Jan. 31, 2022 compared with the same period a year before, says a new report from the Commission for Complaints for Telecom-television Services .

The CCTS report found that a lack of disclosure remains the top issue across services and platforms. There were 2,070 disclosure complaints filed over the six months, with ‘contract conflicts with agreement’ leading the way. The second-largest number of complaints was around billing, with 2,061 incorrect-charge complaints filed, according to the report.

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