Technical outage affects customs processing, says border agency; one airport reports issue has been resolved

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Technical outage affects customs processing, says border agency; one airport reports issue has been resolved
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Multiple airports say the outage may result in longer than normal wait times for travellers, while the Halifax Stanfield International Airport posted on X that the issue was fixed

Passengers take the people mover at Toronto Pearson International Airport’s Terminal 1, on May 25, 2022. The airport says an Aug. 20, 2024 technical outage has affected Primary Inspection Kiosks in Terminals 1 and 3.Travellers can expect longer than normal wait times at customs offices at multiple airports across Canada because of a technical outage.

The border agency says it’s working to fix the issue and apologizes for any inconvenience the outage may cause. The cause of the outage has not yet been confirmed. At Toronto Pearson Airport, kiosks at two terminals are impacted. In a post made to X on Tuesday afternoon, Toronto Pearson said its Primary Inspection Kiosks in Terminals 1 and 3 are affected by the outage.Earlier, Halifax Stanfield International Airport also posted a statement on X warning passengers of possible delays at customs. “Please be aware you may experience delays in customs processing at our airport during this time.

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