MONTREAL — The Supreme Court of Canada has upheld rules that bolster compensation for air passengers subjected to delays, cancellations and damaged luggage on international flights.
In a victory for air travellers across the country, the country's highest court unanimously dismissed an appeal by a group of airlines that challenged Canada's passenger rights charter on Friday.
In December, the Federal Court of Appeal dismissed the airlines' case, with the exception of one regulation that applies to the temporary loss of baggage. Under the federal rules, passengers must be compensated with up to $2,400 if they were denied boarding because a trip was overbooked — so-called flight bumping. Delays and other payments for cancelled flights warrant compensation of up to $1,000.
In 2023, it amended the law to close loopholes that have allowed airlines to avoid paying customers compensation and worked to establish a more streamlined complaints resolution system.
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