Study finds poor customer behaviour a top reason for high turnover in service jobs GlobeBC
Long hours, low wages, volatile scheduling and poor working conditions can be common pitfalls for workers in the service industry, but nasty customers are another leading reason for high turnover, a new academic study says.
“When you think about the expense that is the cost of recruiting, hiring and training new employees to come into these roles, it can be a significant loss for companies if they have a high turnover rate,” Prof. Van Jaarsveld said. Cody Osmond, 28, can relate. He said he once worked at a major drugstore chain during the busy Christmas rush.
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