American consumers found a problematic new pastime during the pandemic: the credit card chargeback. And there's almost no industry where customers loved credit card disputes more than travel.
Your chances of prevailing in a credit card dispute are pretty decent. Businesses fight only 43 percent of disputes filed against them. And only 12 percent of chargebacks get reversed in the company's favor. But there are ways you can improve your odds. These involve carefully considering the merit of your credit card dispute, using chargebacks sparingly and keeping your eyes on the clock.
The rules allow you to dispute charges you didn't authorize. So, for example, if another guest ordered room service at your hotel and put it on your tab, you could dispute that charge. Also disputable: an incorrect charge, like if your ticket costs $120 and your airline billed you $1,200. The other big category is for goods or services not delivered. That can mean you paid for a cruise, but the cruise line canceled and pressured you to accept a voucher, which is a common problem.
"Banks will almost always side with the consumer if this is the first time they dispute a charge," says Roy Firestein, CEO of, a company that provides dispute services."However, people who asked to reverse multiple charges are more likely to lose those disputes if enough counter-evidence is submitted."
"Chargebacks should never be your first course of action if you are displeased with a purchase or service," says Gates Little, CEO of, a banking site."You should first request a refund from the merchant through their refund policy and process." "Consumers are scared and times are tough. Lots of families are tightening their budgets these days. So on one hand, I get it," she says."But the problem with filing a chargeback complaint with your bank, instead of first requesting a refund directly from the business, is that chargebacks aren't just a simple, no-harm way to get a fast refund."
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