Power firms have been told to 'up your game' and 'get ready for winter'.
The storm - which saw nearly 4,000 people in north-east England and Scotland cut off from their energy supply for more than a week - caused widespread damage, with high winds snapping or uprooting trees that fell onto overhead lines.
Around 28% of customers were told they would be back on supply within 24 hours, but that did not happen, and some customers did not think that the support available was made clear to them Firms should "stress test" their websites and call centres to ensure they have sufficient capacity for severe weather events
It said three network operators - Northern Powergrid, Scottish and Southern Electricity Networks and Electricity North West - had paid nearly £30m in compensation to affected customers after Storm Arwen and had agreed to pay another £10.3m in "redress payments".Storm Arwen felled trees such as this one in the Lake District, in Cumbria
Reacting to Ofgem's report, he said its finding that customers received "unacceptable" service was correct.
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