Starbucks announced a change in policy, requiring customers to make a purchase to use restrooms or linger in its stores. The company implemented a new code of conduct that prohibits discrimination, harassment, outside alcohol consumption, smoking, vaping, drug use, and panhandling. Starbucks cited the need to prioritize paying customers and emphasized that most retailers already have similar rules.
Starbucks on Monday said it was reversing a policy that invited everyone into its stores. A new code of conduct – which will be posted in all company-owned North American stores – also bans discrimination or harassment, consumption of outside alcohol, smoking, vaping, drug use and panhandling.
“We want everyone to feel welcome and comfortable in our stores,” Anderson said. “By setting clear expectations for behavior and use of our spaces, we can create a better environment for everyone.” The new rules reverse an open-door policy put in place in 2018, after two Black men were arrested at a Philadelphia Starbucks where they had gone for a business meeting. The individual store had a policy of asking non-paying customers to leave, and the men hadn’t bought anything. But the arrest, which was caught on video, was a major embarrassment for the company.
“We don’t want to become a public bathroom, but we’re going to make the right decision a hundred percent of the time and give people the key,” Schultz said.
STARBUCKS POLICY CHANGE RESTROOM USE CUSTOMER BEHAVIOR RETAIL
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