Starbucks CEO Howard Schultz says his company might not be able to keep its bathrooms open to the general public.
DealBook conference in Washington, DC, Thursday, that the company may have to change its policy once again.
He said that a growing mental health problem was posing a threat to staff and customers and making it difficult for Starbucks employees to manage its stores with the current policy in place. "We have to harden our stores and provide safety for our people," the Times quoted Schultz as saying at the conference. "I don't know if we can keep our bathrooms open."
Schultz said in 2018, when he was the company's executive chairman, that opening bathrooms to anyone who asked was the right decision because of the implicit bias that occurred when they are denied access to the bathrooms. "We don't want anyone at Starbucks to feel as if we are not giving access to you to the bathroom because you are less than. We want you to be more than," Schultz said at that time.
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