A historic winter storm has tangled holiday travel and brought dangerous conditions to a big chunk of the United States, but no airline has struggled more to navigate the Christmas holiday rush than Southwest Airlines.
The number of canceled flights for Southwest Monday was more than 10 times higher than for Delta, which had the second-most cancellations by a U.S. airline with 265 flights called off. Other airlinesSouthwest says its crew scheduling process is partly to blame
Other issues that have exacerbated the airline’s struggle to accommodate the holiday rush include problems with “connecting flight crews to their schedules,” Perry said. That issue has made it difficult for employees to access crew scheduling services and get reassignments., called it an incredibly complex task for an airline with a network as vast as Southwest’s to coordinate staffing and scheduling, particularly after weather delays.
“This is really as bad as it gets for an airline,” Potter said. “We’ve seen this again and again over the course of the last year or so, when airlines really just struggle especially after a storm, but there’s pretty clear skies across the country.”Monday that it will fly about one-third of its schedule for the next several days as it continues to recover its operations.
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