After a week of cancelations and delays, Southwest Airlines are resuming normal operations.
Etedal Asmar decided to delay a trip to see her sister in Chicago.For the Alvarez family, the disruption meant more time with their adult children.
“They were supposed to leave Thursday, but they canceled the flight so they got on today,” said mother Maria Alvarez. “It was a good thing for us because we got to spend New Year’s too with them.” Chef Robert Hutson flew from Minneapolis to St. Louis to Dallas before taking a train to Shreveport to help cater a bowl game.“I’m better,” said Hutson. “I was slightly ticked off because I was canceled twice.”
Southwest has promised to make things right with customers by offering refunds and reimbursement for travel expenses. The airlines said it could take weeks to work through those requests. For its part, Southwest Airlines released another statement Thursday apologizing to customers, employees and all affected by the disruption. Candace Sweat begins with a closer look at the problem for travelers and a potential solution for future travel troubles.
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