Woman loses out on months of work and planning due to coworker not making an effort to find her for a meeting.
The OP told netizens that her junior coworker was in charge of escorting and directing people around parts of the. Despite that, the other lady did not even take a few minutes to find the poster and tell her that her clients had arrived. It seemed like she was being “purposely difficult” because she did not even apologize for her mistake later on.
Since you’ve got to spend so much time with people at work, it helps to build a good relationship with them. In situations like this when they seem to be intentionally causing trouble for you, it’s difficult to know how to skillfully handle such matters. That’s whyabout the importance of communication. That’s essential when clients are involved. If they have no clear process for handling client arrivals, one should be put in place and communicated to the whole team.
We also asked Peter what workers could do to smooth things over with clients in case a mistake like this happens. He said that “when a junior messes up things with an important client, the senior should avoid directly mentioning the junior’s mistake. Instead, they should accept responsibility as a team and apologize for the communication issue.”
“If the client already knows a junior was at fault, the senior can reassure them that extra training will be provided to prevent similar problems. The senior should personally reach out to the client, suggest rescheduling the meeting, and take a hands-on approach to make things right,” he added. Whether the woman decides to confront her junior about the mistake or not, it would be great if the clients quickly agreed to another meeting. There’s no update on how she handled things with the other woman, but what exactly do you think the OP should do? We’d love to hear your ideas.
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