Should Ottawa really be signing 25-year contracts for cloud services?

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Should Ottawa really be signing 25-year contracts for cloud services?
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The government’s tender website says the estimated contract period for cloud services will be 300 months, or 25 years, which is problematic

Members of the Public Service Alliance of Canada protest on the three year anniversary of the launch of the Phoenix pay system, in Ottawa, on Feb. 28, 2019.David Clement and Eglė Markevičiūtė are the North American Affairs Manager and the Head of Digital and Innovation Policy at the Consumer Choice Center.

This is desperately important and needed in Canada, because Canada has been lagging behind most developed countries due to its decentralized administrative nature and lack of digitalization of end-to-end public services. Canada currently ranks 47th out of 193 countries in theGood things aside about the need for action, the devil is in the details. The agency’s tender website says the estimated contract period will be 300 months, or 25 years, which is problematic.

Procuring cloud services is never an easy task, as it requires substantial financial and human-resource commitments. However, most digitally advanced countries are becoming increasingly cautious about IT contractual practices and obligations in a few notable ways.

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