The pharmacy is pictured at Shoppers Drug Mart in Vancouver on Feb. 27, 2023.
More than a dozen current and former Shoppers Drug Mart associate owners and pharmacists tell CBC News the chain set targets for medication reviews, and corporate management pressures owners to meet them. This despite president Jeff Leger's denial last month that the chain has such targets.
"We have brought this up many times starting last year that there shouldn't be any targets or quotas when it comes to professional services — and in particular for medication reviews." CBC News requested an interview with Leger about his claim the company doesn't have targets for medication reviews, but was told he was not available.
The statement also says Shoppers Drug Mart has heard from "countless" pharmacists who "feel passionately about the care they provide" and encouraged CBC News to speak to some of them — although they were not named in the statement — for balance in this story.
Associate owners get a cut of the professional services billed by their pharmacies. Records show the company offered an incentive of 10 per cent on top of that cut for a period at the end of 2023 if owners exceeded their target plan.This February, Shoppers Drug Mart pharmacies across Ontario brought in a collective $1,869,300 in revenue for professional services in a single week, according to internal records. Medication reviews accounted for more than 75 per cent of that revenue — $1,423,900.
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