With lengthy delays for Canadians seeking to get a new or renewed passport, Service Canada says it’s upped staffing at passport service counters to expedite processing ahead of the summer travel seaso
n. Yet, travellers say they’re still facing long wait times.
Matheus Caminha is one the Canadians who had resorted to camping outside a Service Canada office in order to get a new passport for his newborn daughter ahead of their flight on Saturday. He had been waiting outside the Service Canada office in Surrey, B.C. since midnight on Wednesday in a line that stretches around the building and across the parking lot, up to the sidewalk.
“Long lines and incorrect information about wait times is frustrating clients and has the potential to create a dangerous work environment for Service Canada staff,” said Kevin King, national president of the Union of National Employees, in a news release on Thursday. “We expect to see a concrete plan from the government to alleviate wait times and to protect the safety of workers and clients during this unprecedented period.
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