Seattle’s 911 call center is being dragged into the controversy of the police department's slow response times—but it's not a problem of their own making. FOX13
During a recent meeting of the Seattle City Council’s Public Safety Committee, council member Sara Nelson said the call center that handles police response has a "customer service problem."
That doesn’t happen anymore with lower-priority calls, according to the center’s interim director, Chris Lombard. Report finds it takes Seattle police longer to respond to high-priority calls compared to previous years "Some of it were stresses carried over from the previous year with all the protests," said Lombard. "We were getting 911 calls from all over the world, people screaming at us, employees were being followed out of the building."
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