The history of government is the story of bureaucracy. From temples, grain stores, and cuneiform tablets to ministries, standing armies, and the IRS website, the grasp of a government has been shaped by the reach of its bureaucracy. Any change in the nature of the bureaucracy will alter the…
The history of government is the story of bureaucracy. From temples, grain stores, and cuneiform tablets to ministries, standing armies, and the IRS website, the grasp of a government has been shaped by the reach of its bureaucracy. Any change in the nature of the bureaucracy will alter the capacity of the government.
All of Estonia’s public services are available online. Almost all taxpayers file and pay online, and the country’s public health data are fully digitized. It is a criminal offense to obtain a person’s private health data without permission. If taxation is the beating heart of bureaucracy, the IRS is a clogged artery. COVID-19 exposed the federal bureaucracy as a failed state. Nowhere is the failure more obvious than in the IRS’s performance. The IRS processes more than 150 million business and personal returns every tax season. By the end of 2021, the Government Accountability Office reported, the IRS had a backlog of 10.
In January of this year, Erin M. Collins, the national taxpayer advocate, issued an annual report to Congress on the IRS’s 2022 performance. The IRS, Collins wrote, “failed to meet its responsibility to pay timely refunds to millions of taxpayers for the third year in a row.” Some 13 million taxpayers had kept up their end of the bargain, filing paper returns on time, but “paper processing delays” delayed refunds “generally by six months or longer.
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