“I came here to get answers. I’m not so sure my luggage is here.” yyc
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Linklater’s problems started when she was scheduled to fly to Cancun from Saskatoon on Dec. 21 but was rerouted on a different flight. When she arrived in Calgary, she said she was told no bags were being unloaded off the plane due to staff shortages. “There was luggage everywhere,” she told Global News. “There was luggage everywhere up the back. There was no security that I could see.”
She said WestJet told her the bags would arrive in Cancun shortly, but only one of two ended up making it. She added she went her whole vacation without any luggage, which contained Christmas presents, medicine and other important items. Upon returning back to Calgary on Dec. 30, she once again looked for her bag, but it was nowhere to be found. She said there was also a problem with her bag’s identification tag, and that it had already been assigned to another flier, even though her claim was not settled.“They’re saying all the customers have been reunited with their bags. I disagree,” she pointed out. “I’m a customer and I haven’t been reunited.
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