Why a customer-centric organization is critical in good times, and bad Sponsored by SAP
“Creating a customer-centric organization in 2020 is a lesson in managing complexity while maintaining resilience.”
For 33% of respondents, increasing customer satisfaction is a top-three strategic goal for their overall businesses. “Customer satisfaction is a top strategic goal for many organizations surveyed, around the world and across industries.”. Which in turn means it is less about a great shopping experience and more about a great delivery experience to your front doorCustomer Centricity coming out of the crisis
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