Owners of a San Francisco restaurant owner are being targeted with negative one-star reviews on Google by scammers who are hoping to cash in.
The reviews are hurting their businesses as many restaurants continue to struggle to recover from the pandemic.Lucho's is a family-run business in San Francisco's Lakeside neighborhood. Husband and wife Luciano Romero and Kelly Barbieri own Lucho's, a small restaurant serving up American-California cuisine with flavors of the Yucatán where Luciano is from. When the owners started getting one-star reviews on Google every day, it was devastating.
"If you go from a 4.8 to a 4.0 rating, people don't read why," said Barbieri. "They just assume something's wrong with the restaurant, and they may not come visit you. It can really just destroy your restaurant."
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