A San Antonio Water System customer is trying to understand why his water bill is hoovering around $400 when there's no one living in the house. He says he's tired of the water company blaming everything on a water leak on the customers side.
– Antonio Cruz has been trying to figure out why his Dellview home, which has been empty all summer, had a water bill over nearly $400.
A plumber recently checked his home and cleared it of leaks. He printed out the hourly readings of the water usage, and he says it’s showing inconsistent numbers going from zero gallons to dozens to hundreds.He’s not alone; comparing notes with his neighbors, he says customers who got the new electric meters in July seem to be the ones having the issues with the higher-than-normal bills.
Regarding the account at [** *****], SAWS installed a new ConnectH2O electronic meter on July 21 to replace the original sick meter, which had not been registering the correct water flow. During the following months, the ConnectH2O meter registered flows up to 73 gallons per hour . SAWS provided detailed water flow information to the customer. Readings like this in the home indicate a leak, possibly somewhere in the service line or an intermittent leak from the toilet.
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