When a manager listened back to the calls, they said they were some of the most ‘blatant and unreasonable’ hang-ups they had ever heard.
A Sainsbury’s call centre handler was sacked for repeatedly hanging up on unhappy and upset customers, an employment tribunal has heard.
But a manager who listened back to the calls said they were some of the most ‘blatent and unreasonable’ hang-ups they had ever heard. McCollin was later fired for gross misconduct. But concerns were raised about her hanging up on customers ‘early’ and an investigation was launched in 2019.
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