FURIOUS Sainsbury’s customers have been left unable to use their Nectar vouchers at the till following a tech error. The supermarket’s Nectar card scheme sees shoppers get one point for…
The Sun has spotted other shoppers complaining of the same issues on social media.They took to Twitter to complain, writing: “Can you explain why when I am going @sainsburys that my big points swap for £20 barcode isn’t scanning at the till?Another customer tweeted there was a “big issue” with his vouchers as they “didn’t work at the till”.
Sainsbury’s said a systems issue was behind the voucher issues that affected a “small number” of shoppers.After The Sun stepped in to help reader Debbie, the supermarket sent her a working voucher she can use for her shopping. A Nectar spokesperson said, “A brief systems issue meant that a small number of customers experienced issues retrieving the voucher on the Nectar app.
“We have been in touch with Debbie to explain this and apologise for any inconvenience this may have caused. “On this occasion, we have also arranged a voucher for the full value that Debbie should have received.”If you took part in the Big Points Swap and are having trouble with your vouchers, you should contact Nectar directly to complain.
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