The family spent £400 and thought his trip was sorted
Four-year-old Jacob Thomas couldn't wait to see his nan in Spain but his hopes were dashed as his family were told he could not board the flight.
Ben, who wished to share only his first name, said he spent a week trying to contact Ryanair to link the bookings before they arrived at the airport. He added: "It was separate bookings but I spoke to Ryanair when we first discussed it and they said we needed to book him as an adult, book in as a new booking and then call back when it's sorted and they will link them and change the names. "So my brother paid £400 and got it sorted and we called Ryanair to link them.
Ben said: "The woman at the desk told us there were no Ryanair staff at the airport which we couldn't believe. It was going back and to and in the end we had to get my brother to turn back and come and pick him up. The poor lad had to hug his cousin goodbye and go home. "We posted online and someone else commented that they have the same problem and they are going away soon. It should be easy enough to do.
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