Canada's Rogers Communications Inc said on Friday it was working to resolve its network issues that have caused widespread disruptions affecting banks, police and consumers across the country.
Reuters | Posted: 20 hours ago | Updated: 1 hour ago | 4 Min ReadTORONTO/OTTAWA -Rogers Telecommunications said its network was beginning to recover late on Friday after a 19-hour service outage at one of Canada's biggest telecom operators shut banking, transport and government access for millions, drawing outrage from customers and adding to criticism over its industry dominance.
In a separate statement https://about.rogers.com/news-ideas/a-message-from-tony-staffieri-president-and-ceo-at-rogers on its website, Rogers President and Chief Executive Officer Tony Staffieri apologized for the outage, saying:"Today we let you down. We can and will do better." With about 10 million wireless subscribers and 2.25 million retail internet subscribers, Rogers is the top provider in Ontario, Canada's most populous province and home to its biggest city, Toronto. Rogers, BCE Inc and Telus Corp control 90% of the market share in Canada.
Air Canada, the country's largest airline, said its call center had been affected. Airlines in Canada, like those in Europe and the United States, have been experiencing high call volume amid flight cancellations and delays due to pandemic staffing shortages.
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