There were more than 3,300 complaints in the 2021\u002D22 year, with most concentrated in the Toronto area and northern Ontario.
“The system is certainly operating under quite a bit of strain, and we’re seeing that because the complaints are related to staffing issues and access to care.”
The report raised concerns over a lack of a standardized process to investigate incidents involving security and hospital reluctance to share information with patients about who was involved.Article content The ombudsman’s report comes as the province is in the midst of an ambitious health-care reform plan that aims to alleviate strain on the system.
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