Some are considering extreme measures, including Rite Aid Corp., whose chief retail officer recently said it’s looking at “literally putting everything behind showcases to ensure the products are there for customers who want to buy it.”
NEW YORK — When the pandemic threat eased, Maureen Holohan was eager to scale back her online shopping and return to physical stores so she could more easily compare prices and scour ingredients on beauty and health care products for herself and her three children.
But by trying to solve one problem, these businesses may be creating another: turning off shoppers with overreaching measures.But now, “if you’re coming to the store, there’s one person at that store, and that person you can tell has been there for 15 hours,” said Schlegel, who recalled an incident where she waited for a sales clerk to unlock an item only to be told he didn’t have the key. “You don’t want to ask them for something if you don’t have to.
It’s unclear how much money retailers are losing due to organized retail crime -- or if the problem has substantially increased. But the issue has received more notice in the past few years as high-profile smash-and-grab retail thefts and flash mob robberies have garnered national media attention. Former police officers Dominick Albrego, right, director of security for Gristedes and D'Agostino supermarkets, and Matthew Calabrese, left, head of security for several Gristedes stores, discuss re-positioning Haagen-Dazs ice cream, Tuesday Jan. 31, 2023, in New York. "This is a high priority store for theft," said Calabrese, who had the store move the ice-cream within eyesight of cashiers to curtail theft.
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