Alberta ombudsman says antiquated computer system causing problems for low-income residents to access health care benefits
Alberta ’s ombudsman says thousands of low-income residents seeking benefits to cover off health-care costs face unfair barriers.
“There are a number of glitches that take place that impact thousands of Albertans,” Brezinski said in an interview. He said programs are split between two ministries, leading to confusion about who is responsible for what, including which department should pay for computer system updates.That man applied three times over eight months in 2020 but didn’t hear back, even though the department later said it had sent correspondence via mail.
One of the ministries responsible, Alberta Health, said it plans to act on some of the recommendations in the report by updating policy, training manuals and websites.
Brezinski Ombudsman Government System Alberta Income Department Alberta Canada Kevin Brezinski
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