Refund for a vacation stay that didn't happen? Never, rarely, sometimes, always
. On its website, Airbnb noted that those who were renting between March 14 and May 31 and had booked on or before March 14 would receive a refund.
Hosts also have opened their homes to first responders, making as many 100,000 rooms available to them, Lehane said, noting that this initiative has come from hosts.When The Times asked for reader feedback on how the pandemic had changed their travel plans, we received half a dozen responses from readers unhappy with experiences on Vrbo.
“Facing that conundrum, Vrbo’s leaders created a policy as fair as it could possibly be to the travelers who never thought they’d have to cancel outside of the refund window and also fair to the homeowners who can’t financially survive if they refund all their bookings all at once.” Matt Kashani of San Diego had back-to-back Vrbo condo rentals on Kauai and very different experiences, he said. The first owner refunded Kashani’s money. The second owner canceled the reservation, he said, and would not offer a refund. Vrbo eventually refunded Kashani’s money for the second stay plus all fees.
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