In a former organization, my team rolled out a new learning platform which became so successful that several clients wanted to have their own version. Know more:
IN a former organization, my team rolled out a new learning platform which became so successful that several clients wanted to have their own version.
There are many reasons why we make bad decisions. Mine was the mistaken belief that new service offerings would help make my team continue to be relevant to the organization. By offering new services, I thought I was protecting my team’s place in the organization. In reality, however, my team was already doing well with the projects we were handling. Sometimes, bad decisions stem from our own biases and assumptions about others, and so we act on unsubstantiated information.
The first thing I did was to admit to my team that I messed up and I took responsibility for my actions by talking to our clients about what we realistically could do for them. Some of them got angry and one client even threatened to speak to my manager about how unprofessional I was. Fortunately, I had already talked to my manager, and she was the one who taught me how to appease the clients. I had to protect my team because I was ultimately the one to blame for the project.
Part of the planning should include identifying the risks in the bad decisions and finding ways to mitigate them. One of the risks we identified was some of the client’s loss of confidence in what my team could do. My team and I realized that we had to rebuild that confidence by delivering as scheduled, and to avoid overpromising by thoroughly understanding their requirements so we could provide realistic timelines.
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